Income Tax Preparation
GainsKeeper Compatible

 FAQs for More Information About Our Program and Online Tax Filing

Do you have a tax question or do you need more information on our program? Want to know how long your tax refund will take if you use online tax filing? Get the answer to any tax question you may have.

Our easy to understand FAQ section covers everything from Internet connection problems to the rejection of your tax refund. We even list a tax information link for every state.

If you’re in the middle of filling out online forms, you can get facts about IRAs, tax credits, dependents and other important tax information. Or, if you’re ready to file, we have information on everything from online tax filing to printing and billing issues.

We make filing your taxes as easy as possible. Browse our FAQs for all of the information you need.


General Information
System Requirements
Security Questions
Forms Supported
States Supported
Tax Calculation
Direct Deposit
Electronic Filing
Rejections
Qualifications
Status
States Supported
Refund Anticipation Loan (RAL)
Other
Internet Issues
Connection Problems
Browser Issues
Time Out Issues
Proxy/Server Error
E-mail Issues
Taxes
Federal and State Tax Payments
Adjustments
General
Taxpayer/Spouse Information
Other
Income
Wages
Business
Rental
Sale of Home
Farm Income
Other Income
Disability
Investments
Interest
Dividends
Capital Gains
K-1s
Sale of Business Property
Investment Interest Expense
Dependents
Qualifying
Dependent Care Benefits
Claimed as a Dependent of Another
Child's Investment Income
Other
IRA / Keogh / Pensions / Social Security
Traditional IRA
Roth IRA
Education IRA
Keogh/SEP/SIMPLE
Pensions and Annuities
Social Security and Railroad Retirement
Itemized Deductions
Medical
Taxes
Mortgage Interest
Points
Contributions
Miscellaneous Deductions
Employee Business Expense
Other Taxes
Household Employment
Self Employment
Alternative Minimum Tax (AMT)
Tax on Early Distribution (Form 5329)
States
Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Utah
Vermont
Virginia
West Virginia
Wisconsin
Credits
Earned Income Credit
Elderly or Disabled
Child Tax Credit and Child Care Credit
Education Credits (Hope and Lifetime)
Foreign Tax Credits
Other Credits
Billing Issues
Credit Cards Supported
Other Questions
Paying Your Taxes With a Credit Card
Printing Issues
Printing Your Return
Printing Issues
CompleteTax
Technical Support
  • Check out our Frequently Asked Questions (FAQs) to find the answers to all your CompleteTax questions. FAQs are accessible from the FAQ Search field above, the question categories in the Help menu, or in the Resource Center section of the tax program.

  • E-mail support is also available via our Submit a Question page. Just choose Contact Us from the Help menu.

  • A useful Tax Guide provides tax tips and straightforward answers to your tax questions.




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