CompleteTax System Requirements

• Browser Requirements
  The following browsers are supported by CompleteTax.
  • CompleteTax on Windows
    Internet Explorer 7.0 or higher.
    Download Internet Explorer here.
    Firefox 3.0 or higher.
    Download Firefox here.
    Google Chrome 3.0 or higher.
    Download Google Chrome here. Optional Browsers AOL version 7.0 or higher.
    Opera 10.0 or higher.
    
  • CompleteTax on Macintosh
    Macintosh OS X or higher.
    
    Mozilla Firefox 3.0 or higher.
    Download Firefox here.
    Safari 3.0 or higher.
    Download Safari for Mac OS X here. Optional Browsers Camino 1.6 or higher.
    Opera 9.0 or higher.
    

• Browser Settings
  
  CompleteTax requires the following browser settings to allow dynamic programming.
  
  

  • Pop-ups must be allowed for this site.
    
    
  • Cookies must be allowed.  Note: IE 6.x users must set the Privacy setting to Medium or lower.
    
    
  • JavaScript must be enabled.

  
  The site is best viewed with browser text size set to Medium, which is usually the default setting. Learn how to adjust your browser text size.
  
  
  
• Proxy Connection
  
  If your internet connection requires a proxy server, you need to ensure that your browser settings are set up for both HTTP and secure sites. Learn how to adjust your proxy settings.
  
  
• Pop-up Blockers
  
  If you are using pop-up blocking software, it must be disabled.
  
  
• Monitor Display Settings
  
  CompleteTax requires a resolution of at least 800 x 600 pixels and is best viewed with system fonts set to Small Fonts. Learn how to adjust your Windows display properties.
  
  
• Printing Requirements
  
  Adobe® Reader® 4.05 or higher must be installed to print your tax return.
  Install Adobe Reader
  
  

General Use of CompleteTax

• Security Time-out
  For the security of your tax information, CompleteTax automatically requires you to log in again after 20 minutes of inactivity.
  
  
• Page Loading Issues
  The information on every page in CompleteTax is saved when you navigate from one page to the next within CompleteTax. You should make sure each page has fully loaded before continuing to enter your tax data.
  
  
• Printing Issues
  The printable version of your return appears in a pop-up window. Pop-up blockers must be disabled to print your return.
  
  When using an Adobe® Reader® product that displays PDF files on a Macintosh, your Adobe window may display behind the browser window.
  
  More information about using Adobe Reader on your Macintosh.
  
  
• E-mail Issues
  To ensure that you receive important e-mails, please do one of the following:
  
  
  1. Add support@completetax.com to your e-mail address book, contact list or safe list.
     
     
  2. Disable your e-mail filtering "SPAM" or "Junk" software.
     
     
  3. Look in your "SPAM", "Revoked", "Junk Mail" or "Bulk Mail" folders for our e-mails.
     
     
  4. If you are not able to do one of the above items, use your Help section or contact your e-mail/internet provider's Customer Support to find out other options.
     
     
  
  
  
• Common Error Messages
  
  When moving from page to page or attempting to print, you may encounter the following error message:
  
  This page contains both secure and nonsecure items